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Your all-in-one command center for benefits, savings, and step-by-step guides to fight unfair medical bills.
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Helping Americans with Medical Debt
Our tools and strategies aim to help you control your medical debt, and not fall victim to corporate greed, fraud, and harassment.
You Are Not Alone: Follow our DIY guide below and take back your power today.
✘ #1 Cause of Bankruptcy
Healthcare is the #1 cause of bankruptcy in the USA, with 100 million Americans having healthcare debt.
✘ Insurance Didn't Help
62% of people with major medical debt had insurance, highlighting the insufficiency of many insurance plans in covering significant medical expenses.
✘ Premiums Rising
In the past 20 years, average household salary increased by only 15%, while family insurance premiums increased by 400%.
Insights Into Nonprofit Hospitals and Medical Billing
Understanding these codes is crucial for navigating your medical bills and ensuring you are not overcharged.
Nonprofit Hospitals and IRS Section 501R
▶ Nonprofit Hospitals
3,000 out of 5,700 hospitals in the US are registered as nonprofits.
▶ Free or Discounted Care
These hospitals must provide free or discounted care to those who qualify, benefiting by over $30 billion annually.
▶ Nonprofit Revenues
Despite this, less than 1% of nonprofit hospital revenues go to free care, underscoring a major shortfall in support for patients.
▶ Free Care
80 million Americans are entitled to free care, and another 40 million to discounted care.
Understanding Medical Billing Codes
✔ Diagnosis-Related Group (DRG) Codes
These are 3-digit codes that are used for inpatient care standardization.
✔ Revenue Codes
4-digit codes showing where care happened in the hospital, not used for billing.
✔ Current Procedural Terminology (CPT)
5-digit codes describing medical procedures and services, essential for accurate billing
Common Issues with Medical Billing
✖ Unbundling
Charging separately for services that should be billed together, leading to higher costs.
✖ Up-charging
Inflating charges for basic services, particularly in emergency room visits.
✖ Lack of Transparency
Many hospitals fail to publish their complete list of charges as required by law.
Step 1
Taking Control:
➥ Itemized Bill Request
Request an itemized bill and your full medical records.
➥ Follow Up
Follow up if necessary, sending requests to the hospital's billing and medical records departments and cc'ing the CEO.
➥ Sample Letter Medical Bill Request
Click Here to Download a Sample Letter for a Detailed Medical Bill:
➥ Sample Letter Medical Records
Click Here to Download a Sample Letter for Medical Records:
➥ Sample Letter Hospital
Click Here to Download a Sample Letter to the Hospital:
➥ Phone Script
Click Here to Download a Sample Phone Script to Guide Your Outcome:
Step 2
Review the Bill:
✹ Unbundling
Ensure services are billed together using bundled codes.
✹ Upcharging
Verify the level of service charged matches the care received.
✹ Transparency
Check if the hospital follows federal price transparency laws.
✹ AGB (Amount Generally Billed)
Request this information for negotiation purposes.
✹ EOB (Explanation of Benefits)
Compare with the hospital bill to ensure consistency.
Step 3
Apply for Financial Assistance and Make a “Good Faith” Payment:
★ Financial Assistance Policies (FAP)
If your income is $53,000 or less, you may qualify for aid.
★ Good Faith Payments
Make a small monthly payment (e.g., $10) to prevent being sent to collections while disputing the bill.
Leverage Points and Strengthening Your Position:
Identify instances where hospitals impeded cooperation or breached federal laws. Utilize these findings as leverage to negotiate reductions in your bills.
✦ Identify
Identify where hospitals obstructed cooperation or violated federal laws. Use these points to negotiate bill reductions.
✦ Stand Firm
Standing firm against unfair billing practices can lead to successful outcomes, often without the hospital pursuing legal action due to the risk of a judge setting a lower payment amount.
✦ Report Violations
For more information or to report violations, you can contact CMS through their website. Additionally, contact our advocates for support or questions.
✦ Hospital Pricing Transparency
ACA Section 2718E): Every hospital in the U.S. must create and share a yearly list of their standard prices for services and items, including rates for specific treatment groups under the Social Security Act.
✦ Price Transparency Rule
(HHS 9915): Hospitals must publicly share the actual prices paid for their services, known as the Amount Generally Billed (AGB). This includes discounted rates for major insurance companies like Blue Cross Blue Shield, United Healthcare, Cigna, and Aetna, as well as Medicare and cash prices.
✦ Financial Assistance Policies
(ACA, IRS Section 501®): Hospitals are required to clearly share information about their financial help programs with the public.
✦ Fair Trade Practices
(FTC Act Section 5a): This rule prevents businesses from engaging in unfair or deceptive practices that affect commerce.
✦ No Surprises Act
Protects consumers from unexpected medical bills for out-of-network emergency care. Patients can’t be charged extra by out-of-network doctors or hospitals. Instead, the health plan and the provider must agree on a fee or have an independent party decide it.
✦ Fair Debt Collection
Aims to stop abusive, misleading, and unfair debt collection practices.
Need Help? We’re Here for You
Get support by phone or email for prescriptions, plan details, and billing — quick, simple, and stress-free.
CHO Health Plan Info
Call: 1-800-250-4592
Billing Questions
Call: 1-888-891-2399
Email: info@enrollible.com
Summary Checklist
1. Demand an itemized bill.
2. Review for unbundling.
3. Check for up-charging in medical records.
4. Ensure hospital compliance with ACA and HHS 9915 transparency laws.
5. Apply for financial assistance.
6. Make a $10 good faith payment during disputes.
7. Compare hospital bills with insurance EOBs.
8. Obtain AGB for negotiation.